Ticket, Sponsorship, and Refund Policy

Effective date: July 27, 2026

Event-specific official rules, sponsorship agreements, and checkout terms control when they differ from this general policy.

1. Raffle and 50/50 purchases

Entries and chances are generally final once accepted, except for duplicate charges, verified processing errors, unauthorized transactions, or another circumstance in which a correction is required by law or approved by the organizer. No refund is issued because an entry did not win.

2. Admission and event tickets

Admission tickets and event packages are generally nonrefundable unless the applicable offer or checkout page states otherwise. Review the date, location, quantity, eligibility, and package details before purchasing.

3. Sponsorships

Sponsorship payments are governed by the written sponsorship agreement. Commitments may become nonrefundable after benefits, production, seating, advertising, food, beverages, or other event costs have been reserved or delivered.

4. Canceled events

If the event is canceled without a replacement date, the organizer will determine an appropriate remedy based on the transaction, applicable law, official rules, sponsorship obligations, and costs already incurred. The remedy may be a refund, credit, transfer, charitable treatment with consent, or another disclosed option.

5. Postponed, rescheduled, or relocated events

Tickets ordinarily remain valid for a postponed, rescheduled, or relocated event. A limited refund or transfer window may be offered when circumstances permit, but failure to attend a new date does not automatically create a refund right.

6. Processing and platform fees

Separately disclosed payment, platform, delivery, or service fees may be nonrefundable to the extent permitted by law, including when an underlying ticket amount is refunded.

7. Duplicate or incorrect charges

Report a suspected duplicate, unauthorized, or incorrect charge promptly. Include the purchaser name, email, date, amount, and order or receipt number. Never send a complete card number by email or through the contact form.

8. Refund method and timing

Approved refunds are normally returned to the original payment method. Banks and card networks control posting time, which may take several business days.

9. Chargebacks

Please contact the organizer or payment platform before filing a chargeback so the transaction can be reviewed. Accurate records may be provided to the processor and financial institution when a dispute is filed.

10. Requesting review

Submit payment questions through the website contact page as soon as possible. Approval is not guaranteed and depends on the transaction, official rules, documentation, timing, and applicable law.